IDC Marketscape reports on conversational AI

Discover why Genesys was named a Leader in delivering conversational AI solutions in front-office customer service environments.

Genesys provides a range of offerings to support artificial intelligence (AI)-powered customer experience orchestration and employee experience management. This includes native conversational AI capabilities that can be deployed across digital and voice-based channels for a variety of industries and use cases, including marketing and sales. 

Read the report excerpt to explore why Genesys was named to the Leaders category. 

IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024